QuickStart, set up and connections
Installing and configuring your kit
3600 PostsActivity in Broadband
Spotter Request
I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get con...
Resolved! wifi connected, but no internet
Hi,Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst ...
No update
Hi there I applied for a package with virgin on the 29th of march and I haven’t received any update when will I get an update
Hub 3
Hi. I have the hub 3. The problem is if I turn the router off or if there's a power cut it takes up to 6 hours for any device to connect back too it. WiFi or ethernet. The router reboots ok it's just that nothing connects for hours I've rang virgin m...
Need help with network log
Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...
How to cancel order
Hello, how in this world I can cancel my order [REMOVED] Please don't ask me to phone all your numbers with waiting times of 30mins + and advisors asking me for account details and my last bill amount as its a new installation but they don't care! I ...
Emails not sending since since Sunday 21st April
Hi there,Since yesterday I have not been able to send emails via Outlook 2007 on my windows 7 laptop. The webmail and mobile/apps are working fine. The error says Sending' reported error (0x800CCC1A) : 'Your server does not support the connection enc...
Can’t send emails
I am having problems with my Virginmedia emails. 5 days ago I did not receive any new emails. I ‘phoned the tech team who then ‘phoned back a few days later and can now receive emails.However I cannot send any. Please could this be resolved as I do n...
Network Issue between Virgin and AWS?
Hello,Since last night I have noticed certain services are unable to function fully that seems to use AWS. Such as FlightRadar24, Signal, Slack etc.In terms of FlightRadar24 the website loads but no planes show. It seems the planes load via data-feed...
Resolved! VM connect not connecting hub 4
I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tri...
