QuickStart, set up and connections
Installing and configuring your kit
3345 PostsActivity in Broadband
NTLWorld.com just stopped working. Says IMAP not connecting to server.
Tried deleting and reloading account but now cant re add account as it gives same error. Also changed password on VM site
Resolved! Can't Access Virgin account or email
I can't access my Virgin Account or my e-mail account today. It was fine yesterday. Now, today, I put in my e-mail address and password and nothing happens. No message - nothing! It just freezes. I tried refreshing, emptying the cache; still not...
Manually Assign Local IP Streambox
How can I manually set.the local IP of my streambox. I want to use ADBlock on the router however this stops some channels on the Streambox.Regards.
No signal in bedroom
Just moved our router into another room downstairs but now my son has no signal at all in his bedroom upstairs (cannot even perform an Ookla speed test). I have been informed by a virgin technician that if speed is below 10mb then that means the hub ...
Which router for my office to pair with Hub 5
Seeking some advice pleaseWe have the Hub 5, we've taken an ethernet cable out to a converted room in the garden. It's out of WiFi range. If a booster doesn't help we will need to use the ethernet and presumably a router. Can anyone recommend somethi...
Looks like your service has been temporarily disconnected
My contract with virgin isn't due to end until 18th of may but I have received this message and my internet has been disconnected. In app, I am told that my services have been restricted due to my current bill being over due but the direct debit does...
Constant small packet loss dips in SS2
For the past week ive been getting persistent little spikes in packet loss and I am noticing it ingame.Is there currently an issue in my area, no point in calling up as I never get anywhere and now the tech support has business hours so if my interne...
My cable was cut by avonline network
Hi my cable was cut today by avonline network engineers trying to connect another property..they had problems pulling the cable through so cut what they thought was right cable but cut mine instead..had I not been home I would not have known but I n...
Resolved! Complaint Tracking
How can you see the status of a complaint?I have an active complaint that was subject to a pitiful VM 1st response that was almost all irrelevant to the complaint and significantly very unhelpful. I replied by email (but that is another issue).VM web...
Noisy rocking Manhole cover
I need help with a noisy manhole cover located just outside our property on Whightman Road (n8 0hh).The manhole cover makes a loud metal clanking noise every time a vehicle drives over it, which happens frequently due to the road's busy nature. It's ...
