QuickStart, set up and connections
Installing and configuring your kit
3374 PostsActivity in Broadband
New broadband setup package not recieved
Hi, I signed up for a broadband package on the 3rd of May and received an email with contract attachments. The email shows chosen delivery date 07.05.2024. Apart from this, I have not received any other email. I am still to receive the package, and a...
Hub 4 not found in Connect App
I can see that many people have reported a similar problem but despite every single troubleshooting step including the good old 60sec reset, my VM Connect app still cannot find the hub. In terms of providing the Internet connection and Wi-Fi, that is...
change email password
Can someone tell me how I can go about either recovering my email or changing my password for my main email address please?Thanks.
Slow upload speeds on VM Hub 3.0
My upload speeds are often slow on my Virgin Media Hub 3.0 router. I have M500 internet package so my upload speeds should be 52 Mbps, but at times they are dropping to 10 Mbps. When uploading files to some websites, it takes ages to upload the fil...
Router Not Delivered
Hey, I have ordered a wifi router that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. I cannot use customer services either due to not having an acco...
Connections - Move TV box
Elderly vulnerable - Front dining room becoming new downstairs bedroom in a few days. VM equipment enters directly there from outside - for broadband, VOIP landline phone, Emergency phone, TV (not internet TV). They use WiFi for laptop. The new livi...
Volt Gig1 Hub5 WiFi pods
Hi, I’ve just upgraded to Volt Gig1 from 500mb, I was using my SH3 in modem mode along with 3 x Deco M9 Plus as we live in a 3-storey house and the signal wouldn’t reach all over property. The Deco M9 Plus is WiFi5 and can’t deliver gigabit speeds so...
Resolved! How long does an upgrade take?
Hi Team,I requested an upgrade to 1Gbps last week, and the confirmation stated April 29th as completion date, but the upgrade is yet to be done. How long does an upgrade usually take?
Blueyonder email domain - proplems receiving email to this domain from certain senders
Hi,I have a couple of problems receiving emil to my .blueyonder account. The account is over 20 years old , is set up properly and has worked pretty much on the ball up to a year, maybe 1.5 years ago.The fist thing I noticed was emails arriving late...
Intermittent internet connection
Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...
