QuickStart, set up and connections
Installing and configuring your kit
3598 PostsActivity in Broadband
Resolved! 18 Months later no connection 27 cancelled appointments now " we can't bring Virgin Media to your area"
I ordered Virgin Media in January 2022 since then they have cancelled the installation appointment 27 times, stating additional work needs to be carried out. I have lost count how many times I have contact VM and got no where trying to find out what ...
Confused - Which part of Virgin media is lying ?
So I am a little confused.As a treat to myself I ordered a fibre 350 package earlier this monthInstall date was to be today.Fibre line and box was fitted from the pole to the house within days. Guys who fitted it said they had done a few in my s...
power levels are not perfect
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
Permanent red light on hub 3
Hello, my Internet has been particularly poor with lots of buffering. My hub 3 has a red light on permanently. It's not overheating and is well ventilated. I have gone through all the reset procedures but the red light is still permanent. I phoned su...
Delayed installation - Construction and Compensation
Hi,I signed up for the highest package back in Nov for an install in Dec 2023.It was delayed a few times each with them cancelling the install just days before it until we reached March. In March the engineer didn't turn up and no-one rescheduled an...
Forbidden 403 Error for 1 1/2 days Now
EMail has been working fine then last night around 6pm Forbidden error 403 , not the first time.I've reset password which of course it wasn't so it is the Virgin Media Server which it has been in the past , possibly a way to get us to move our email...
forbidden emails... AGAIN!!!
i'm locked out of email, tried changing my password, have already got a secondary email as the one i sign in under. just going round in circles following the online links, absolutely awful user experience. how do i unlock it???
Resolved! Entering 3rd party generated App Password
I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...
Resolved! Loss of all historic emails in my "sent" folder
First had this problem in June 2023.Which took 3 weeks to restore"sent" folder. At present, Wed 24th April 2024, my historic emails in my "sent folder" have disappeared. Have spent a long time on to Virgin Media without any result. Would be grateful ...
WiFi pod order one
Good afternoon I’ve been with virgin for about a month now I have volt 1gig fibre package I get wifi max included in this. I done a scan the other day I got like less than I’m suppose to when I go to order wifi pod it won’t let me online says I need ...
