on 05-07-2023 18:00
I've received the email below purportedly from webteam@virginmedia.com. Never had any issues with DD so it's been deleted.
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on 05-07-2023 19:33
Hi there @Tourmalet 👋 Welcome back to our forum and thanks for your post.
This certainly is an odd email to get if you've not had an issue with the payment. Just to be safe I'd recommend checking our security page here to ensure this isn't a phishing mail.
Let us know if you need anything further, we're always happy to help.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 05-07-2023 20:07
I recieved the exact same email, the sender (VM) is legit however, the link to the "change your details and update your card" is NOT. It's a scam so anyone else getting this email beware.
Several other things, the logo doesn't match official logo from the webteam and links at the bottom of the phishing scam lead either nowhere or are not linked. It's actually a very good looking email, the first thing you check is who it's from. webteam@virginmedia.com (this is a legit email)
I pay my bills via DD not a card so it was fishy off the outset.
on 05-07-2023 20:15
Just saw top link, good to know you're onto it VM kudos