No updates after receiving pre-contract details

[smarynissen]

I signed up and received an order summary and pre-contract documents. This was 2 weeks ago on the 05/04 and I haven't received any update or tracking information or parcel with a router in it. I would like to know what's going on, and get my broadband up and running. My order number is CH2064982737 and the supposed delivery date was the 09/04.

[VM-Jon]

Hi @smarynissen 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon