No order details on new hub

[HufflePumpkin]

I signed up to virgin last week and been told that my set up would be delivered today on 13/11/23. I’ve received no tracking number, just an order reference. Ive gotten no official welcome email with no with any account number only the order confirmation and that’s it so cant contact anyone to get something sorted.

Any ideas?

[Zach_R]

Hi @HufflePumpkin,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that there's been a delay in getting your equipment delivered and installed. Have you been in contact with the team at all since your post here? What does the document state exactly?

Thanks,