Hi
So, I’m attempting to get virgin broadband and stream installed at my house.
We recently had a leaflet drop in our road saying virgin media was available and so I went online and successfully placed an order and booked and installation date.
The day before the install date I called virgin as I had not had confirmation of the install. They told me that the services were not available and that they didn’t know when they would be.
So I cancelled my order.
A few days later my neighbour was having virgin installed!! I had a word with the installation engineer and he said 100% that I could have virgin services at my house. He took my details.
If I enter my postcode online it says it’s not available, it even says the same if I enter my neighbours address and they already have it installed!
I’m very confused and frustrated as my sky contract will end very soon and I don’t want to sign up again if I can have virgin Black Friday offers!
Can anyone help!?
