Incomplete installation - No internet in the house

[danielapana]

On Friday 22 September, they sent a technician to install the hub only for him not being able to do anything due to the house not having cables.

The next day there was a team sent to set up the cable outside all done and good only for another team to arrive on Monday 25th to do the exact same thing and then on Tuesday 26th a 3rd team came and did the exact same job the Saturday team had done.

Since then the technician has not come back to finish setting up the hub. We only have the cables outside the house and no internet set up inside the house. It's been 2 weeks and the technician has told me it would be done in 48 hours since the cables will be set up outside.

[Tom_W1]

Hi @danielapana thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

As it has been a little while since you posted here, have you managed to get this resolved or at least an update?

The pre-installs team are best to discuss this with if not, their phone number is 0800 052 1734.

We hope this helps and please keep us posted if you need any further assistance.

Many thanks