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Shel92
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Message 1 of 15
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Green arrows flashing on 3.0

My virgin was installed yesterday and since then I have had 2 green arrows flashing on my 3.0 hub
The wifi light on the hub is green but there is no 'tick' light
I have re-booted everything but it has unfortunately done nothing
I can link up to my wifi on my phone but there is no internet

Thanks
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Stythinator
Problem sorter
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Message 2 of 15
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Re: Green arrows flashing on 3.0

Hi there,

Sounds like your Activation of your Hub 3.0 has not gone though properly. Best thing you can do is call Virgin Media on 150 from a Virgin Land Line or 0345 454 1111 

Customer Service will be able to assist you with this

Thanks

Stythinator

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Forum Team
Forum Team
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Message 3 of 15
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Re: Green arrows flashing on 3.0

Hi Shel92,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read you are experiencing no internet connection after the installation of the Hub 3.0.

 

I would like to check this in more detail, however I was unable to locate your account. If you can send me a Private Message to confirm your address, I can look further into this.

 

Speak soon

Sam


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Proenri
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Message 4 of 15
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Re: Green arrows flashing on 3.0

Hi there,

I have the same problem, I called the activation number, connected Hub 3.0 to the cable and power and have now the base light white, the arrows flashing green and the wifi green and stable (no flashing). I've connected iPhone to the SSID but have no internet. A prompt response would be appreciated.

Thanks

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Forum Team
Forum Team
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Message 5 of 15
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Re: Green arrows flashing on 3.0

Sorry to hear this Proenri,

I'd like to help with this but I'm unable to locate your account information at the moment.

Could you reply via private message with the following information if possible?

  • Name of the account holder
  • Home address

Speak soon,

Nat_J


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PJ08
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Message 6 of 15
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Re: Green arrows flashing on 3.0

I have exactly the same problem. Can I get some assistance with this please?
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Forum Team
Forum Team
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Message 7 of 15
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Re: Green arrows flashing on 3.0

Hiya PJ08,

 

Thanks for posting and welcome to the community.

 

My apologies you are also having an issue with the broadband connection.

 

I can see from your account, that you called through to us to discuss this further and your broadband connection is now showing as online.

 

Is the internet now working ok for you or are you still having an issue?

 

Kind regards

Sam


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HalfH3ro
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Message 8 of 15
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Re: Green arrows flashing on 3.0

I'm having the same problem.

Setting up, called the activation number, got activated, solid green WiFi light, but flashing green Internet arrows...

I hope you can help.
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Superuser
Superuser
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Message 9 of 15
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Re: Green arrows flashing on 3.0

Phone them. It'll take Virgin staff at least a week to get to you on here.

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HalfH3ro
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Message 10 of 15
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Re: Green arrows flashing on 3.0

Do you have a number to get through to a person?

All I've managed to get is a robot that wants to check my broadband even though it's not setup yet. Is there a specific setup/installation number I can call?
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