Hello stevenadcattan.
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with registering a password.
Have you tried registering your account over a webpage at www.virginmedia.com first?
If not, I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
