Account already registered at address

[tyoung1998]

Hi Virgin media, whilts waiting for my QuickStart self-install pack to be delivered I received an email 5 days ago stating that there is already a Virgin media account registered at my address in someone else's name so my order can't be dealt with yet. I have not heard anything since so was wondering what I should do about this. 

[VM-Jon]

Hi @tyoung1998 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon