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Why have i been charged twice for netflix?
Premium subscription charged twice
Unlink Netflix account from VM account
I need to unlink my Netflix account from my VM account as I no longer use the account that is currently linked and would like to link my new Netflix account to my package.I called VM and was told I need to do this through Netflix but Netflix have adv...
Resolved! Contract renewal
My current contract for broadband \tv\landline is due to expire this month. 0n April 24th I chose a new package and received an email confirming the order and another with pre-contract documents. Since then I have received nothing further and there ...
Referrals award
Good afternoon! I'm having an issue where I’m still waiting for my £50 referral to be paid out. It’s been pending for over 6 months - I’ve contacted Aklamio and they told me it’s down to virgin media to deal with this, but virgin say it’s up to Alk...
Incorrect Billing after Total Service Loss credit
My new bill shows:Your last bill amount Credit £116.18Your package (10th May-9th June) £42.43Amount due £75.53I had a 'Total Service Loss credit' last month of £158.61Clearly my current bill should be £0.00 with a remaining credit of £75.5...
Can I talk to someone in UK?
I’ve had Virgin contact me I think from Phillipines to re-sign me on new contract - it has come through on virgin retention number. But It’s hard to understand the caller and they wanted my bank account details again - I’m reluctant to do this as I’v...
Returning Kit - VM video says 80 days; charge slapped on 1st of month 30 days later.
Hi VM,So, the charges you slapped on my account for non-kit return are sorted. It was 100% a VM issue and VM Staff eventually turned up without an appointment (VM having cancelled on the morning of the original agreed appointment) the day before the...
Restricted services
So I’m leaving virgin as we’re moving house and they don’t cover my new area. They sorted my bill out and I came to check my app and the website and there’s a message on there saying restricted services as my bill hasn’t been paid. I’m so annoyed bec...
VM Equipment Returned
I have returned and added tracking so hopefully VM will stop spamming my email and txts multiple times daily.1 x 360 box1 x 360 Mini Box1 x Hub 3
Resolved! Package upgrade gone missing
Hi, im seeing if someone could look into my upgrade.It's been a week, I accepted a broadband upgrade online and have the contract offer but nothing is showing in my orders. I contacted Virgin on WhatsApp but all they did was offere the same thing but...
