I have cancelled my VM contract on 25th March 2024, so after 30 days notice it ends on 24th April 2024.I have received the returns box/package for the TV360 box and SHub3. I have disconnected both boxes and packaged them up into the returns box (incl...
I have emailed the chairman and the bereavement team because my sister died, we followed the virgin procedure as instructed, they did not transfer anything after filling out a TRANSFER form instead they cut his phone line, but still managed to write ...
Had an email Monday offering a new deal as we're out of contract in Sept. Downloaded contract terms etc and went back next day to agree them but the link has disappeared. Spoke to customer service who couldn't see the ‘contract information sheet numb...
Please help.Long term 12+ yrs customer. Out of contract again and bills rushed up in price. Txt msg link to renewal offers doesn't work. Contacted virgin via WhatsApp and advised I wanted a price for broadband / with(out) phone depending on price (pr...
I have been a virgin media customer for as many years as I can remember and I am now at the point of my contract running out. I am really struggling to understand why my renewal price is £63 a month whereas if I were a new customer I can have exactly...
Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...
I've lodged an official complaint via the online complaint form and emailed the "resolution team" directly twice but yet to receive any reply except a standard "we're sorry and will look into it". Anyone know how long it usually takes the resolution ...
I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is liter...
I renewed through the personalised email, after initially getting the OOPs message.Received the new contract and agreement on the 15th April, stating package should start on the 18th.Nothing changed, went on the webchat and was told that due to an te...