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Trouble with Virgin/Sales and install

I am having an issue with Virgin and has been a nightmare going back and forth with Virgin and Sky who is my current provider. Sales team at Virgin said everything is easy, but now it looks like it is not easy and Virgin have missed two sets of dates...

Ishaq10 by • Joining in
  • 198 Views
  • 8 replies
  • 0 kudos

WiFi pods “Fair connection”

Has anyone lately experienced the issue on the WiFi pods (all 3) stating “Fair connection”?Up until 2 days ago the pods used to show “Great”pods are placed sensibly and the speed tests show the top speeds. called VM who run tests and say everything i...

Malik-2 by • Just joined
  • 55 Views
  • 2 replies
  • 0 kudos

Secondary account gone plus bitcoin threat/hack?

HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer.  I received info from virgin about setting app password which I did.  Since then I have been unable to access it but still receiving email ...

Resolved! SYNC Timing Synchronization failure - Loss of Sync

Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...

CS9993 Error StreamTV

I’m getting this error and unable to watch TV. Services say they’re up in my area and my WiFi is working. I’m a new customer and I’m so unimpressed with Virgin so far it’s a joke. 

Resolved! Speed upgrade

 Hi everybody Interested if anyone has had a similar experience to me in trying to get the details of a Text message offer of a 50% reduction in cost of a speed upgrade. I currently have 250mbps. I have noticed using some streaming services they run ...

davjar by • On our wavelength
  • 78 Views
  • 5 replies
  • 0 kudos

Re: Child safe not working

Hello, we are having the same issue with Child Safe. After reading the replies here I tried a PIN reset and have then turned Child Safe off and on again, but it is still not blocking inappropriate sites. Please could someone help?

simoneb by • Joining in
  • 125 Views
  • 6 replies
  • 0 kudos

Re: Cancelling my Contract

Hello, I wonder if you can help me too. I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellati...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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