POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi I'm constantly suffering with packet burst while gaming done everything I can think off ethernet connection opened ports etc etc but still happening
Hi, Please can you help me. I have been having issues with Virgin Wi-Fi for months now and had hoped that it would sort itself out it. It just got worse. My phone is now attached to Wi-Fi and calls from my family keep dropping so beside trouble wi...
Hi, I’ve recently swapped from BT to Virgin for improved download/upload speed. I was getting 50mb on BT and now get 250mb on Virgin…sometimes. This is the problem, my BT wifi could handle loads of devices, worked all across the house but Virgin is r...
Hi! The red light has been switched on on my hub for months. I've touched the hub and it seems a normal temperature - doesn't seem to be over heating; cables are connected properly too, so I think I need a replacement hub. Can someone advise how I mi...
Hi, I was having problems with the wifi and did the troubleshooting which guided me to a factory reset. Now only the 5ghz is showing up and all the smart bulbs, washing machine and things have been disconnected. They all require the 2.4ghz but it's d...
Hi,I keep getting an error when I log in to the connect app “oops something went wrong”. I have tried restarting and refreshing but no joy. It worked fine up until a few days ago. I have the Hub 5x fyi. Also whilst I’m here, I’ve never been able to p...
My WIFI Pod was working, but just received a new Hub 5x and the Pod will not connect!Tried turning off and on without success. Held reset button for 10 seconds and it still not recognised by the router. Seems to go through correct sequence, but at th...
Hi, I'm having a few issues with the VM Connect App. I've read about the issue with the pause/unpause function, which is affecting me but now the app is unable to find my x5 router at all. I get a brief message saying its an issue at their end (Virg...
Hello everyone has anyone had an issue with there modem making a whining noise the modem was installed last year but suddenly it’s started to make an unbearable noise can anyone guide me on what to do next
My virgin connect app says I am not at home when I am.and.connected to the wifi.The hubs don't connect to devices. Very poor and frustrating
