Red light on hub 3

[Sgough1971]

A red light has appeared on my hub 3 box and will not disappear.

I have checked cables and reset to factory settings, but the red light remains.  It is in a well ventilated area away from sunlight.  But, it does feel warmer than usual.

Please help as I work from home.

[Jodi_S]

Hi Sgough1971,

A warm welcome and thanks for posting on our community forums. We're sorry that you have a permanent red light on your hub.

We do appreciate you trying different diagnostics to resolve the issue, but as the red light remains and the hub is warmer than normal, we may have to get this changed over for you.

I will pop you over a private, message to take some details. Click on the envelope at the top of the page to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Sgough1971,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Jodi.