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Red light on Hub 3 router all the time

FranH
Just joined

Have a solid red light, indicating an overheated router. Have done all the pinhole and hard resets and the router is in an open well-ventilated place. The wifi functions fine so the red light must be a fault in the hub. I contacted the webchat and they said it may be a fault in the power lead, and they sent a new power supply unit plug. But it wasn't the right model of plug for my router (Hub 3). I presume I need a new Hub, can you send me one please?

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi FranH,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the red light on the hub. 

We will need to replace the hub. I will private message you now to confirm your details. 

^Martin