Orange light on Hub 3 Router poor WiFi

[PandaJ]

Had this Hub 3 Router installed yesterday as I'm 1 days with Virgin 500mb and I have had this orange light since installed.. Was told by engineer installing it should change to white when Installing but never been White.. Called VM today and the chap was confused when I said it was a orange as he said it should be white, he did checks like they do and said nowt wrong. Reason I'm concerned is there is nothing to say what orange means on router, I've read on forums that it's probably a refurbished router or the router led board Is at fault. I've had terrible WiFi from this router, even my TV drops WiFi and it's in the same room as router. if I leave the room it drops terribly and is very patchy. I've reset 30secs with reset button, VM man did checks I've used WiFi connect app. I even asked when talking to VM to replace hub with 4 but refused to offer said I had to use WiFi extenders.. I never had a problem with Sky WiFi. Any help would be great 👍

[jbrennand]

As you summised - orange light is usually just a failing cheapo LED - common on Hub3's as they age - VM have no new Hub3's - so yours will be an old refurbished unit - and they dont refurbish the LED!

Your issues are most likely these...

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Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[PandaJ]

Hi John,

Thank you for your advice. It's a shame virgin don't give hub 4s to new customers. Kinda feel insulted that I'm only worth a refurbished WiFi router as a new customer.. I will look into what you said. Cheers

J