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No broadband for one week

yorkie221
Tuning in

on ‎05-10-2023 07:20

No broadband or connected TV services. Estimated fix suggests will take one week to resolve. App suggests intermittent problem but I am experiencing a complete loss of service. Flashing yellow light on Hub. 08005610061 status line gives no further info. Grateful for any help. Thanks.

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, but I have complete loss of service.

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1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

on ‎05-10-2023 15:07

See what is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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