Booster Plug Blown - Sparked and Smokey

[Megan_1910]

We’ve had this booster for about a year with no issues - got home tonight having been away and when I switched it on it started to spark a lot and then started to smoke and now no longer works. How do I go about having replacements sent or upgraded models sent? We need the booster as the WiFi doesn’t reach far enough around our home without it. 

[Adri_G]

Hello, Megan_1910.
Thank you so much for taking the time to post on our help forums for the first time and joining the VM community.
We appreciate that you're bringing this issue to our attention, we'd be eager to assist with this.

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Click on this and you'll see my message.