Not receiving password reset email

[DespairingAndy]

I had a message from VM stating my email login was compromised and to reset my password, and I can get as far as Step 2 in the online guide but I too never receive the verification email from VM so as to activate my third-party mailbox app. It means I am locked out of all my VM emails. This is most frustrating.

Please help.

[MOD EDIT: Post split to create own thread]

[Steven_L]

Hey DespairingAndy,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email password at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L