Connect app

[Liamsacc]

I moved home and signed up again later however my WiFi is weak and need boosters however to sort this I need to use the connect app.

The problem is, my account is closed on the email address as that is the same as previous account .

I just been pods ! 

[Lee_R]

Hi Liamsacc, thanks for posting and welcome to our community.

Sorry to hear you're having issues with your WiFi and that you're unable to log into the connect app to do a WiFi health check. I am sorry for any inconvenience this may be causing you.  It sounds like you need help accessing My Virgin Media.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R