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Where's my free gift

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Danoli
Joining in

on ‎09-12-2023 14:49

Signed up for an ultimate volt bundle in August that was supposed to include a 43" hisense tv as advertised by virgin media. 4 months after activation not a single word/email or indeed tv, 4 months!!!! That not false advertising? Breach of contract? Contacting " Customer services" absolutely the most pointless endeavour known to humanity,zero help. Why is virgin media advertising offers they are not fulfilling??

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Cardiffman282
Knows their stuff

on ‎09-12-2023 15:07

You will eventually get a fob off response telling you to contact a German outfit called Aklamio. Ignore that and instead raise a formal complaint with VM with a view to escalating to Ombudsman Services. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

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Cardiffman282
Knows their stuff

on ‎09-12-2023 15:07

You will eventually get a fob off response telling you to contact a German outfit called Aklamio. Ignore that and instead raise a formal complaint with VM with a view to escalating to Ombudsman Services. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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