Trying to re contract to offer

[Julie926]

Hi

I received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to  take off the sky sports add on asI don't need sports. 

I also want to check that it still includes netflix and the ability to divert my landline to my mobile. 

I am going round and round in circles with the chat bot trying to disconnect me and I've tried speaking to someone but they didn't understand what I was trying to do!  

Has anyone had the same problem and any ideas how I can do this? 

Thanks, Julie

[Alex_RM]

Hi Julie, 

Thanks for posting and sorry to hear there's some aspects of your package that you're unhappy with.

Package changes aren't something we do via this forum, however so I can get a few more details from you, I've popped you over a private message.

Alex_Rm