Recontract confusion and frustration

[cdennis]

Received an email regarding an apparently exclusive recontract offer however the link in the email doesn’t work and when I tried online chat it seems that there is seemingly no such offer and my minimum contract expires both in April and July with the price going up to £72 on the 1st April then £43.50 on 28th apparantly both due to RPI increase. Can anybody at VM help?

[Nathan_B]

Hi there @cdennis 👋 Welcome back to our forum and thanks for your post.

Sorry to see you've been unable to view the link regarding this offer that was sent. We're unable to assist with package changes via the forum I'm afraid. However, if you are able to contact our retentions team they'll be happy to help 😊 

All contact methods for the team can be found here.

Regards

Nathan