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Not Received Order or Any Confirmation

Jeoffrey11
Joining in

on ‎16-10-2023 20:18

So it's been two weeks since I've ordered the m250 Fibre Broadband. Whilst applying it also ask for the delivery date, which I've picked but on the day there was no delivery or even communication. I have also received the Pre-Contract Details. 

So after two weeks, there was been no communication about the delivery, not received the package. I wish to cancel the contract ASAP.

Many Thanks, 

Jeoffrey

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VM-Jon
Forum Team
Forum Team

on ‎16-10-2023 20:23

Hi @Jeoffrey11 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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