No welcome email

[pommie8]

Hi I signed up today n have no email I phoned up n all I've been sent is my contract details which I told the woman I had already received. Feel like I'm going un circles

[Megan_L]

Hi Pommie8,

Thanks for using the Community Forums to get your welcome email looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

Have you checked your junk inbox just in case? 

Also, did you sign up online or with an agent?

Thanks,

Megan_L

[Anastasia67]

I am in the same position - been a customer for weeks now yet no welcome email or account number (just pre-contract forms).  Seems there are a lot of us in the same position - not a great service so far and I can’t sign up for a virgin tv go account - tried ringing but impossible 🤯

[Megan_L]

Hi Anastasia67,

Thanks for using the Community Forums to get your Welcome Email looked into, I am sorry if this has been causing some frustration 😥 

Could I ask the same questions I asked the OP - 

Have you checked your junk inbox just in case? 

Also, did you sign up online or with an agent?

Thanks,

Megan_L