Error code

[Mikki]

hi I can’t sign into my virgin account and keep getting error code AP103 does anyone know why or what I can do please ? 

[Kath_F]

Hi Mikki, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you're having an issue with logging in to My Virgin Media. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,