Engineer Call Out Charge

[Bjones28]

I have been charged £25 for engineer call out.  I have had 4 engineers for the same problem over the last year and still not completely fixed the issue. I have been told and have proof that the call out charges would be waived and yet they're still on my bill.  Every time I speak to someone, (always someone new) they promise to sort it out and they don't. I have raised a complaint which no one seems to answer, is there a number I can phone to get this resolved. Thank you

[Daniel_Et]

Hi @Bjones28, thank you for your post.

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel