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Service suspended

Craig1150
Joining in

Good Morning,

My services on my mobile phone have been suspended due to two payments previously. Last night, I paid the full amount due, and my services are still suspended. Due to the suspension, I am unable to make outbound calls to the customer service team to request my services to be active again nor can I find any other means of contacting the Virgin Mobile team to reactivate my mobile services.

Can someone please contact me about this issue? Privately ideally. 

Many Thanks. 

1 REPLY 1

Chris_W1
Forum Team
Forum Team

Hi Craig1150, thanks for the message, and welcome to the forums. 

This will likely be an inactive direct debit. 

I will send you a private message so that things can be looked in to further. 

Kind regards, Chris.