Landline dead - checked with 2 different phones - wall socket

[oldrod]

Landline down since Monday.  Wall socket - no dial tone on any phone connected.

There is no general fault for landlines on my postcode.  Broadband OK.

Please advise for engineer visit.

Many thanks

[Ayisha_B]

Hi @oldrod 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're experiencing issues with your landline. I'd love to help!

Have you checked out the troubleshooting steps here 👉 Why is My Virgin Landline not working?

If you need further support, please respond to my PM 📩.

Thanks

[Ayisha_B · Accepted solution]

Thanks for confirming the requested details via PM @oldrod 

I've booked a technician for you to come out and have a look into the issue. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!