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Issues Porting Landline

JohnJames95
Joining in

on ‎31-07-2023 15:55

When signing up to Virgin Media, I was assured by the Sales Advisor that my BT/Plusnet landline number would be ported on installation. This did not happen, and despite several calls to tech support, there is no indication that my number will be ported. I believe my number is in ‘quarantine’. Any guidance much appreciated.

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Gareth_L
Forum Team
Forum Team

on ‎31-07-2023 16:37

Hello JohnJames95.

Thanks for your first post and welcome to our community.

Sorry to hear you are struggling to port your number over to us BT/Plusnet.

I wot ask any more questions as it sounds like you have been around the houses with this one already,

I'd like to take a look into this for you and see if we can get the number brought over.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

 

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