Failed switch analogue to digital landline

[krisb60x]

Engineer attended noisy analogue landline (not the first time) and this time decided to install digital equipment. Was unable to “complete the switchover as a central system was down”, left saying it would happen later that day.
It didnt.

Called customer service and they insisted another engineer visit necessary but no appointment available for 8 days.

Vulnerable customer  92yrs young relies on home phone as no other means of communication and has lifeline connected

Does that matter to VM = NO

Absolutely disgusting attitude

[Zach_R]

Hi @krisb60x,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that there appears to be some kind of complication with a landline service. I'm going to send you a private message in a few moments so that we can take a closer look at what's going on and get this sorted out ASAP. Please respond to this when you can and we'll go from there.

Thanks,
 

[krisb60x]

Thanks to Zach_R the urgency of this matter was identified and I am please to say my issue is resolved.

Shame customer services (3 different persons) were unable to react accordingly

[Paulina_Z]

Hi @krisb60x,

Thank you for coming back to us about this ongoing landline issue. I'm glad to see that my colleague was able to assist and that your issue is now rectified! 😊

If you need any further assistance going forward, please let us know. We're here to help.

Thank you.