Elderly parents land line disconnected.

[elclarkie]

Hello,

My parents have informed me that their Virgin Media land line has been disconnected, however they need this for medical reasons.

I understand they may have been switched over to the digital through the hub service, however the hub they have is an older model that does not have a socket for the telephony adapter.

Please could someone contact me an arrange a hub upgrade / engineer visit if necessary?

They will also need the telephone adapter as they o not have one.

I can provide further details.

Thanks,

Sarah.

[Joseph_B]

Hey @elclarkie,

Welcome to the Community Forums and thanks for the post.

Super sorry to hear that this is happening, what I would like to do is get you into a quick private message so we can go about getting your parents landline working again. I will be sending you this message shortly.

If you have yet to use our private message feature you can access it via the purple envelope in the top right of your screen.

Speak to you soon. Joe