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Elderly couple no landline

SteveJ1965
Joining in

Hello there

My In-laws are in their eighties

They have been VM customers over twenty years

Never had an interest in internet 

Just wanted a phone and TV to watch (mainly football !)

The other day ( during fibre switchover their phone line stopped working )

We call call them most nights to see if they are okay .

Several times recently they have needed to ring for an ambulance or speak to their doctor

Now we have no phone line they / we are pretty stressed if anything were to happen

We need something sorting now....not in a few days

Yes we'll change package if it helps but we can't wait

Please get something sorted and quick

Thankyou

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hi SteveJ1965,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that your in-laws are having with their landline, has their migration gone ahead already? 

If so, are they now plugged into the router with the phone line adaptor?

Kind Regards,

Steven_L