So after another attempt, phoned up after being on phone for 35 minutes being transferred pillar to post, i got through to someone that was able to request a SH2AC, after the last 2 said they don't send them out no more, so time will tell if it comes.
they was a fix for usa hubs they don't relase the uk verson that have to send it to the providers use them to edit them with there logos it is not a simple fix that comes from intel and arris only some areas get updates from arris them selfs and we don't get them direct from them we get the updates from vm
Using VIVID 200 Gamer Optical Fibre, Full House TV, Talk More Anytime
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others