MrHalfAsleep
Community elder
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Can't reset hub/create VMO2 ID
[continues] Since I can't seem to edit the above post properly, wi-fi is rubbish as the router is in my cellar; the house was built in the 1800's. Since I have a ridiculous amount of cable I could move the router, but I put it in the cellar originally since my connection (at the time) was an NTL cable modem and not a VM router, it was easier to put the cable modem in the cellar. I acquired a wireless router (purchased seperately) later to extend the setup which worked well until the cable modem packed up, leading me to a superhub 1 (which I still have in a box of junk somewhere). Things are working (including the wi-fi) and diagnostics seem to be ok apart from the broadband. I'm not considering upgrading the 2017 desktop this message is typed on, as I don't have the money (due to rising hardware prices/changes in technology) nor do I think there's an economic case to do so. It's just annoying. [TL;DR] Due to the hub's location I don't think a reset would do much (if any) good.141Views0likes0CommentsRe: Can't reset hub/create VMO2 ID
Got an email: We recently contacted you about an issue we found with your connection to the WiFi Hub. Unfortunately, our automated fix didn’t resolve the problem, so we have some simple steps for you to follow to get your connection back to how it should be. Following these steps is usually the quickest and easiest way to get your service back up and running, so we ask that you give it a go first before we arrange an engineer visit. Reset the Hub Follow the link below to reset the Hub. We’ll monitor the Hub’s connection for another 48 hours, so make sure to click on it as soon as possible.63Views0likes1CommentRe: Can't reset hub/create VMO2 ID
Got a 502 bad gateway error whilst trying to post: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request Reason: Error reading from remote server I also ran diagnostics when I did manage to log in to the router, which completed successfully 2 or 3 times, but on one occasion it didn't; it suggested that I checked/tighten cables. It's really unreliable and isn't helping my sister with her online training. Having limited success with some websites.98Views0likes0CommentsRe: Can't reset hub/create VMO2 ID
I use the ntlworld email address as it never received any spam; it just works. I can't get past the verification stage using my gmail address. I do get the gmail address verified occasionally, but I never get to the successfully registered page. As said above the passkey option pops up, then stops working; there's a dialog box that asks me to insert a USB stick; then nothing happens, just a dialog box with only a cancel option.. I did manage to create a password, but that doesn't work either. To be proper northern, it's doing my head in (or twisting my melon) as I can't access billing. Still getting DNS errors and dropped connections as detailed on this thread: Can't seem to get to GRC.com | Virgin Media Community - 5693734.121Views1like1CommentCan't reset hub/create VMO2 ID
I can't reset the hub as I can't create a VMO2 ID. Have tried the passkey method which ends up being greyed out. I can't get the other methods to work either. Upshot is, I can't access my account. Can't tell if the problem is with VM, Microsoft, Windows 10 or the rather janky way (which makes it difficult to invert the hub) its set up. Don't know what else I can do to sort it.736Views1like10CommentsRe: Can't seem to get to GRC.com
Microsoft Windows [Version 10.0.19045.6809] (c) Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>ping www.youtube.com Ping request could not find host www.youtube.com. Please check the name and try C:\WINDOWS\system32>ping youtube.com Ping request could not find host youtube.com. Please check the name and try agai C:\WINDOWS\system32>ping virginmedia.com Ping request could not find host virginmedia.com. Please check the name and try C:\WINDOWS\system32>ping www.google.com Ping request could not find host www.google.com. Please check the name and try a C:\WINDOWS\system32>ping google.co.uk Pinging google.co.uk [142.250.140.94] with 32 bytes of data: Reply from 142.250.140.94: bytes=32 time=276ms TTL=112 Request timed out. Request timed out. Request timed out. Ping statistics for 142.250.140.94: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 276ms, Maximum = 276ms, Average = 276ms C:\WINDOWS\system32>ping youtube.co.uk Ping request could not find host youtube.co.uk. Please check the name and try ag C:\WINDOWS\system32>ping google.com Ping request could not find host google.com. Please check the name and try again C:\WINDOWS\system32>ping virginmedia.com Pinging virginmedia.com [34.96.124.227] with 32 bytes of data: Reply from 34.96.124.227: bytes=32 time=46ms TTL=116 Reply from 34.96.124.227: bytes=32 time=18ms TTL=116 Request timed out. Request timed out. Ping statistics for 34.96.124.227: Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), Approximate round trip times in milli-seconds: Minimum = 18ms, Maximum = 46ms, Average = 32ms C:\WINDOWS\system32>ping bbc.co.uk Ping request could not find host bbc.co.uk. Please check the name and try again. C:\WINDOWS\system32>ping virginmedia.com Above sample is real time.1View0likes0Comments