High Latency/Ping spikes

[nwd1]

High ping spikes across all devices, including 3 different computers connected via ethernet. Gaming is impossible, had 5-6 engineers visit home over an almost 2 year span. Not fixed the issue.  

Ping to 2nd hop (VM) server results - This happens consistently.

Ping to Router ip will be 1ms consistently so thats all good. 

[nwd1]

[nwd1]

Pinging google.co.uk

[nwd1]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.7	40	QAM 256	25
2	275000000	2.5	40	QAM 256	18
3	283000000	2.6	39	QAM 256	19
4	291000000	2.8	40	QAM 256	20
5	299000000	2.8	40	QAM 256	21
6	307000000	2.7	40	QAM 256	22
7	315000000	2.9	40	QAM 256	23
8	323000000	3.2	40	QAM 256	24
9	339000000	4.1	40	QAM 256	26
10	347000000	4.1	40	QAM 256	27
11	355000000	4	40	QAM 256	28
12	363000000	4	40	QAM 256	29
13	371000000	3.8	40	QAM 256	30
14	379000000	3.8	40	QAM 256	31
15	387000000	3.5	40	QAM 256	32
16	395000000	3.2	40	QAM 256	33
17	403000000	3.1	40	QAM 256	34
18	411000000	2.8	40	QAM 256	35
19	419000000	2.7	40	QAM 256	36
20	427000000	2.6	40	QAM 256	37
21	435000000	2.4	40	QAM 256	38
22	443000000	2.2	40	QAM 256	39
23	451000000	2.4	40	QAM 256	40
24	459000000	2.1	40	QAM 256	41
25	467000000	2.1	40	QAM 256	42
26	475000000	2	40	QAM 256	43
27	483000000	1.9	40	QAM 256	44
28	491000000	2	40	QAM 256	45
29	499000000	1.8	40	QAM 256	46
30	507000000	1.8	40	QAM 256	47
31	515000000	1.9	40	QAM 256	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	77	81
2	Locked	40	307	459
3	Locked	39	988	44106
4	Locked	40	1496	45736
5	Locked	40	1196	43552
6	Locked	40	2364	46429
7	Locked	40	5610	43946
8	Locked	40	10424	39358
9	Locked	40	15827	34081
10	Locked	40	18745	30273
11	Locked	40	21796	26866
12	Locked	40	23238	23806
13	Locked	40	25308	21233
14	Locked	40	25745	20082
15	Locked	40	25468	21718
16	Locked	40	24514	22415
17	Locked	40	21940	26561
18	Locked	40	23747	24387
19	Locked	40	26454	19613
20	Locked	40	27824	15511
21	Locked	40	28241	14081
22	Locked	40	28663	11625
23	Locked	40	27860	9889
24	Locked	40	27428	7046
25	Locked	40	24450	4384
26	Locked	40	16512	3979
27	Locked	40	13212	2084
28	Locked	40	10184	2548
29	Locked	40	9317	2848
30	Locked	40	8106	2288
31	Locked	40	7594	3076

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.8	5120	QAM 64	1
1	43100000	47.5	5120	QAM 64	2
2	36600000	47.5	5120	QAM 64	3
3	30100000	47.3	5120	QAM 64	4
4	23600000	46.8	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

[Steven_L]

Hey nwd1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the ongoing issues that you’re having with your connection for some time. Your problems should have been resolved a long time ago and I'm sorry that it has dragged on for so long, I have looked into this on our system and can see that you have another technician visit booked in, I hope that we can get it resolved this time. Please let us know how the visit goes.

Kind Regards,

Steven_L

[nwd1]

[IPFreely]

---

@Steven_L wrote:

Hey nwd1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the ongoing issues that you’re having with your connection for some time. Your problems should have been resolved a long time ago and I'm sorry that it has dragged on for so long, I have looked into this on our system and can see that you have another technician visit booked in, I hope that we can get it resolved this time. Please let us know how the visit goes.

Kind Regards,

Steven_L

---

Is the technician going to do a node split? Why are your technicians so averse to escalating issues? Are they actively deterred from doing so? The guy's BQM shows clear and obvious congestion at peak times.