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Unable to register new password

jord83uk1
Just joined

‎25-11-2023 11:17 - edited ‎25-11-2023 11:24

My email account has been hacked and I'm trying to setup a new password. Every time I enter a new password it keeps saying it's unable to register. I'm using the correct email criteria for the new password. Does anyone know how I can set a new password so I can access my account? Thanks

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Ayisha_B
Forum Team
Forum Team

on ‎26-11-2023 11:38

Hi @jord83uk1 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear your email has been hacked and for any issues resetting the password. 

Just checking, are you following the steps as advised 👉 here?

Ayisha_B
Forum Team

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