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Fluffynuts
Joining in

on ‎14-05-2023 21:16

I have a old email account that has been compromised and looking to have it deleted but dont know were to start. I have been getting threating email so need to act. Any help would be appreciated 

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3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

on ‎15-05-2023 13:08

Hi there @Fluffynuts 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I am so sorry that you have faced this issue with an old email, to confirm do you have a current active broadband account with us that this account is linked to? 

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Fluffynuts
Joining in
In response to Ashleigh_C

on ‎15-05-2023 13:10

No this is a old account no longer linked to broadband account.

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Ashleigh_C
Forum Team
Forum Team
In response to Fluffynuts

on ‎15-05-2023 13:17

No problem and thank you for confirming @Fluffynuts 

 

We do delete email address when an account has been cancelled around 90 days, though this can be longer. 

 

We would not be able to reinstate the email for you but I would be happy to see if the IT teams can delete the old address? 

 

I'll pop a Private Message across now so we can look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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