Can't access ntlworld.com email

[kateburden]

I can access my ntlworld email on my phone but not on my computer. Can anyone help please? I've deleted the account because it just stopped working, hoping a reinstall would repair it.  Now it won't reinstall. My husband also has ntlworld address and that's working fine on both his phone and the same computer.  Help please? I'm soooo annoyed

[-D]

Emails stopped uploading on my computer on September 25th and none have uploaded since. Nor can I access my emails from the link on the last VM bill (payments still being withrawn from my bank account) or the online link. No explanation what Virgin did to cause this to so many of their customers or why, let alone them fixing it.

[Steven_L]

Hey kateburden,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account at the moment, are you able to access your online account for that email address? Are you able to login to webmail account? 

Have you changed your password recently? 

Kind Regards,

Steven_L