Blueyonder email

[dtrance]

I've been unable to sign into my email account via the Virgin website since 13th. I get a message telling me that my email box is unavailable. Normally I wouldn't be too bothered as I've seen it down before but I am expecting emails from my lawyer about a house sale and I need to reply to them asap.

So I log into the Virgin Website, I follow the email link on the signed in page, I then get presented with the mail box is unavailable.

Any suggestions?

[dtrance · Accepted solution]

Changed my password, mail box was locked due to suspected malware. Scanned all devices, nothing found. Mailbox active again. 

[Ayisha_B]

Hi @dtrance 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear your mailbox was compromised. In these instances, we would lock them and after a virus scan and password reset, the mailbox is unlocked within 15 minutes.

Glad to hear yours is active again but if you need anything else, please let me know 😊