The quickest contact method though is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.
You can also try logging into https://www.virginmedia.com/my-virgin-media and click on upgrade package. There may be an offer there, and also possibly a link to the online chat messenger service.
Otherwise use the above phone number (again first thing on a morning) and choose the thinking of leaving us option and try and negotiate a new deal.
Do your homework first and price up similar deals with other providers. Also determine what you actually need from VM. Do you need the current level of speed? Also look at if you need a new sim. VM now have the Volt packages which double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed
(The forum team don't have access to the regrade or cancellation systems)
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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