Virgin did not inform TalkTalk of cancellation
I just had to manually cancel my old service with TalkTalk because Virgin did not confirm that the switch had been completed. So, I've already paid 2 bills to TalkTalk even though I'm now with Virgin (and have been since the second week of January) and they've just told me I will pay another one as it takes 30 days to process my cancellation, so I'll also be billed in March. Virgin told them on 20th December that I was switching, so they were aware of it, but to this day still have not confirmed that the switch has been completed. Is this normal? I thought the switch was supposed to make things easy and be handled on Virgin's side. I've now had to pay £132 in TalkTalk bills that shouldn't have been issued.Terrible service from virgin media business
My wifi service on my business router went down Wednesday 8/11/23 at 11:00am. After being told nothing was wrong with it and that I just need to turn it off and on again by fault support, which I had already done, the problem persisted and they said they’ll set up a fault ticket and I would just need to respond to their message to update on the situation. I was met with the below message no less than 11 times before I called again, and the support service told me “the number just doesn’t work sometimes, it works for some customers but not everyone”. This is already bad enough, but then today I get a message saying that the technician will come on the 11th of November at 7pm. That is over 120 hours from when I reported the issue and is unacceptable that it’s going to take that long to fix At minimum. I would highly recommend not to ever use virgin media service if avoidable since this is the second time something like this has happened within the past 2 weeks.
