Terrible service from virgin media business

My wifi service on my business router went down Wednesday 8/11/23 at 11:00am. After being told nothing was wrong with it and that I just need to turn it off and on again by fault support, which I had already done, the problem persisted and they said they’ll set up a fault ticket and I would just need to respond to their message to update on the situation. 

I was met with the below message no less than 11 times before I called again, and the support service told me “the number just doesn’t work sometimes, it works for some customers but not everyone”.

This is already bad enough, but then today I get a message saying that the technician will come on the 11th of November at 7pm. 
That is over 120 hours from when I reported the issue and is unacceptable that it’s going to take that long to fix At minimum. 

I would highly recommend not to ever use virgin media service if avoidable since this is the second time something like this has happened within the past 2 weeks.