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Stef21's avatar
Stef21
Joining in
2 years ago

Terrible service from virgin media business

My wifi service on my business router went down Wednesday 8/11/23 at 11:00am. After being told nothing was wrong with it and that I just need to turn it off and on again by fault support, which I had already done, the problem persisted and they said they’ll set up a fault ticket and I would just need to respond to their message to update on the situation. 


I was met with the below message no less than 11 times before I called again, and the support service told me “the number just doesn’t work sometimes, it works for some customers but not everyone”.

This is already bad enough, but then today I get a message saying that the technician will come on the 11th of November at 7pm. 
That is over 120 hours from when I reported the issue and is unacceptable that it’s going to take that long to fix At minimum. 

I would highly recommend not to ever use virgin media service if avoidable since this is the second time something like this has happened within the past 2 weeks.

 

DoBetter
not fixed
switch
unacceptable
virginmedia

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Stef21, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you are having an issue with your Business broadband. We're only able to help with residential customers via this Community. If you have Twitter then try tweeting @Vmbusinesshelp or if not you can try these contact options here.

    Apologies once again.