Forum Discussion

Leese88's avatar
Leese88
Joining in
28 days ago

Virgin did not inform TalkTalk of cancellation

I just had to manually cancel my old service with TalkTalk because Virgin did not confirm that the switch had been completed. So, I've already paid 2 bills to TalkTalk even though I'm now with Virgin (and have been since the second week of January) and they've just told me I will pay another one as it takes 30 days to process my cancellation, so I'll also be billed in March.

Virgin told them on 20th December that I was switching, so they were aware of it, but to this day still have not confirmed that the switch has been completed.

Is this normal? I thought the switch was supposed to make things easy and be handled on Virgin's side. I've now had to pay £132 in TalkTalk bills that shouldn't have been issued. 

cancellation
switch
  • Kath_P's avatar
    Kath_P
    Forum Team
    28 days ago

    Hi Leese88, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your services with TalkTalk were not cancelling. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,