TV Remote.
Phoned to try to get a new remote as mine is not working. Had changed the batteries and done everything supposed to do. Was told to switch computer on and log into Virgin. 2 hours later I was given a website to order a new remote. This then told me I had to retry as there was a problem. Why can't I just phone up and speak to someone to order a new remote. It is obviously not working. I was trying for 2 hours before giving up in disgust.
V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards
Help remote control 360
The remote 360 is broken and no longer works. I tried to order a replacement online and keep getting "Sorry, there was an issue placing your order" The chat with us online button on the page doesn't work and it tells me to call 150. When I call 150 and select remote problems it tells me to go to the website and hangs up on me. Since the website doen't work I'm left in a loop of it telling me to go to 150 and then 150 telling me to go back to the website. ive only seen this community today and its clearly a very common problem please can anyone help?
Anyone know the remote code to allow a V6 remote to control the volume on a new TCL C805 TV please?
Just bought a new TCL C805 TV and have spent a good while trying to get my V6 remote to control the volume on my new TV. Even tried the 0999 code and then spent 10 minutes pressing the 'channel up' key every 2 seconds in the hope the TV would turn off but alas it didn't. Just asking in case anyone has managed to find the elusive code! And before anyone suggests it, 0398 doesn't work. Thanks in advance guys 🙂
