Help please with memorable word
Hello, I have moved out of the country and my partner, now ex partner was talked with closing the Virgin account but it is still active. I am the account holder and forgot my memorable word. Could someone please assist in an email or something I can try to close this account because I am unsure I can call from across the ocean. Thanks!No option to change memorable word
I need to change or set up my memorable word (so I can upgrade my set top box as requested by Virgin, though as that is to ensure I can continue to use Netflix which I’ve never been able to activate, I don’t know if it’s worth the effort!) I took over the account from my husband after he died last year. As far as I am aware I don’t have a memorable word or telephone security (& if I do I can’t remember them). When I log in to account details, there is no option for telephone security or memorable world.Memorable word issue
Hi, I’ve called customer service multiple times - and not been able to get through to anybody because I can’t pass through the ‘memorable word’ stage. I do not remember creating this, nor can I see anywhere to update/create one on the app or on the website, despite reading various posts on this forum with different instructions. Please can I be advised on how to create a memorable word, or alternatively be connected with a member customer service team to assist my request as I need to sort my contract and arrange posting back the WiFi equipment. Thank you.Memorable word
Account Settings Account Details Telephone Security Details Edit Verify it’s you Before you verify your identity, we need you to change your sign in email address to one that isn’t from Virgin Media. Otherwise, if we send the code to your Virgin Media email address you might not be able to access it. Option 1 - Change my email address Option 2 - More on changing your email address Can we have a third option please - "I have access to my email and don't want to use any other email address" I don't have another email address to use, if I create a temporary hotmail address that won't be used for any other purpose it will be cancelled at some point in the future and create more problems.
