Unable to reset password
I have been logged out of my emails on my phone, when I gone to enter the password nothing I put in is correct. Went to the virgin website to do 'forgotten password' I put in my email which is a virgin email date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. There's no option to verify another way. Called Virgin and wasn't too helpful. All of the info is 100% correct as I used my memorable word when I called, so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help?Cant someone please help. Unable to change my memorable word!
Hi all, I need your help! I've been on the phone with Virgin Media for over an hour to try to change my memorable word. They gave me instructions which I followed but the option for me to change the memorable word isn't there. I logged into my account, clicked on the account settings, ID and security, I clicked on manage your products. Either a page loads saying sorry, something went wrong and asks me to try again. When I manage to get into the account, I see Virgin Media ID which has my email address underneath (and I have also tried to click on the little pencil icon too) but when I click on that, it only gives me the option to change my password and nothing more. I have added some screenshots just in case I'm still doing it wrong.Memorable word
I've seen lots of posts about this, so I'm comforted knowing that many others have had this issue, but I'm not sure how to resolve mine. I need a technician to visit my flat to set up my new Virgin Media account; one was scheduled for this morning, but I needed permission from my landlord before I was able to proceed with some work that needed to be done for set-up. Figuring out how to schedule a new appointment was its own hurdle. I have now telephoned Virgin three times; each time asks me for a memorable word in order to proceed with my request. Despite many other security measures in place for my account, I have not been able to get past that step. I have an active Virgin Media account that uses a passkey (a security method which was recommended by Virgin!), and I was never asked to set a memorable word. When I go into Account settings, there is no place, anywhere, to set up a memorable word. I have been through many posts on this forum trying to find a solution and have been unable to. I'm so close to cancelling my account before it's even begun; I'm so frustrated. Seems like it was very easy to set up an account and everything else has been impossible.Help please with memorable word
Hello, I have moved out of the country and my partner, now ex partner was talked with closing the Virgin account but it is still active. I am the account holder and forgot my memorable word. Could someone please assist in an email or something I can try to close this account because I am unsure I can call from across the ocean. Thanks!No option to change memorable word
I need to change or set up my memorable word (so I can upgrade my set top box as requested by Virgin, though as that is to ensure I can continue to use Netflix which I’ve never been able to activate, I don’t know if it’s worth the effort!) I took over the account from my husband after he died last year. As far as I am aware I don’t have a memorable word or telephone security (& if I do I can’t remember them). When I log in to account details, there is no option for telephone security or memorable world.Memorable word issue
Hi, I’ve called customer service multiple times - and not been able to get through to anybody because I can’t pass through the ‘memorable word’ stage. I do not remember creating this, nor can I see anywhere to update/create one on the app or on the website, despite reading various posts on this forum with different instructions. Please can I be advised on how to create a memorable word, or alternatively be connected with a member customer service team to assist my request as I need to sort my contract and arrange posting back the WiFi equipment. Thank you.Memorable word
Account Settings Account Details Telephone Security Details Edit Verify it’s you Before you verify your identity, we need you to change your sign in email address to one that isn’t from Virgin Media. Otherwise, if we send the code to your Virgin Media email address you might not be able to access it. Option 1 - Change my email address Option 2 - More on changing your email address Can we have a third option please - "I have access to my email and don't want to use any other email address" I don't have another email address to use, if I create a temporary hotmail address that won't be used for any other purpose it will be cancelled at some point in the future and create more problems.
