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bd100's avatar
bd100
Joining in
2 years ago

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Account Settings
Account Details
Telephone Security Details
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Verify it’s you
Before you verify your identity, we need you to change your sign in email address to one that isn’t from Virgin Media. Otherwise, if we send the code to your Virgin Media email address you might not be able to access it.

Option 1 - Change my email address
Option 2 - More on changing your email address

Can we have a third option please - "I have access to my email and don't want to use any other email address"

I don't have another email address to use, if I create a temporary hotmail address that won't be used for any other purpose it will be cancelled at some point in the future and create more problems.

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5 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there bd100 

    Thank you so much for your post and welcome back to the community forums, it's great to have you back. 

    We are very sorry that you are facing issues signing up, we do require you to sign up using a non Virgin email to avoid issues with the email moving forward. 

    You can create another email to use which allow you to sign up without issue, please do follow the steps provided on this sign up page should you need more guidance. 

    • bd100's avatar
      bd100
      Joining in
      2 years ago

      Just to clarify, I can’t use any ntlworld / virginmedia email address to sign into virgin media ?
      (I’ve been with virgin media long enough to have other ntlworld / virgin addresses)

      Thanks,

  • HELENNICHOLAS1's avatar
    HELENNICHOLAS1
    Joining in
    2 years ago

    I’m having this exact issue too, but even though I gave a hotmail address I received no email from Virgin. Pulling my hair out with them. It won’t even let me change my contact telephone number. Did you have any luck? 

    • bd100's avatar
      bd100
      Joining in
      2 years ago

      Not so far, but I’m wondering if getting people to move to another email service provider is part of a cost cutting exercise i.e. virgin not providing any email services at all.

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      To clarify we are advising customer to use a third party email address, so no address that is a variation of a virgin media address. 

      I'm so sorry to hear that you have faced an issue HELENNICHOLAS1 I can see that one of our agents has popped you a PM on another thread so please do reach out to them there and they will do all they can to help.